FAQs

Find answers about visiting Mystique Crystals, refunds, transit damage, layby and the Mystique Advantage Loyalty Program.

Where is your store?

Visit us at Unit 4/1892 Beach Road, Malaga (behind Jesters). For enquiries, see our Contact Us page or call 0415 858 581.

What are your store hours?

Wednesday to Saturday: 10 am to 4 pm. Sunday: 11 am to 4 pm.

Can I get a refund or replacement if I change my mind?

Our Refund & Layby Policies state that we do not offer refunds or replacements for a change of mind. Please ensure you are happy with your purchase before payment. Read our Refund & Layby Policies for the full details.

What should I do if my item is damaged in transit?

Contact us immediately with photos of the product and packaging so we can lodge an insurance claim with Australia Post. Our policy provides a refund for the item, or a replacement of equal value if one is available. See our Refund & Layby Policies.

What does your policy say about breakages after purchase?

Our Refund & Layby Policies state that we are not responsible for breakages once items have left the store. For damage in transit, follow the guidance above and contact us immediately.

How does layby work?

Layby requires a minimum transaction of $50 and a minimum deposit of 20% of the layby. Regular payments are required. Payments can be made in store, online, by direct deposit or over the phone. Please provide a reference for payments made via the website.

What happens if I cancel my layby or miss payments?

If you cancel your layby, a $5 service fee is retained to cover administration costs. If you do not make regular payments, or your layby is uncollected after 6 months, the layby will be cancelled and the items made available for sale. Individual items cannot be separated from a layby parcel until final payment is received. Read the full layby policy.

How do Mystique Advantage loyalty discounts work?

The published loyalty terms list discounts of 5% after 5 sales, 10% after 10 sales and 15% after 15 sales. The discount applies after you reach the target. For example, the 5% discount applies to your sixth sale. You receive one stamp per visit.

Can I combine loyalty discounts, and do they expire?

Loyalty discounts cannot be combined with each other or with other discounts. For example, if an order includes the 4 for $10 tumble deal, the loyalty discount applies only to the other items in that order. Loyalty discounts do not expire. See the full Mystique Advantage Loyalty Program terms and conditions.

Still have a question?

Please contact us or call 0415 858 581.